Return & Refund Policy

At XENOVEXIS, we value transparency and customer satisfaction. This Return Policy outlines the conditions under which refunds or returns may be requested for purchases made through xenovexis.live.

Refund Eligibility

Valid Purchase

Refunds apply only to verified purchases made directly through xenovexis.live.

Within Time Limit

Requests must be submitted within the designated return period stated below.

Condition Requirements

Products or services must meet the eligibility conditions described in this policy.

Proof of Purchase

A valid receipt, transaction ID, or confirmation email is required.

Time Limits

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a product-specific agreement. Requests submitted after this period may not qualify for reimbursement.

How to Request a Refund

  1. Contact our Customer Support team via email at [email protected].
  2. Include your full name, order number, and date of purchase.
  3. Provide a clear explanation of the reason for your refund request.
  4. Attach any relevant documentation supporting your request.

Our team will review your request within 3–5 business days and respond with further instructions or confirmation.

Exceptions & Non‑Refundable Items

Certain purchases may be non-refundable, including promotional items, discounted services, or completed digital services that have already been delivered in full. Customized or personalized services are generally not eligible for refund once initiated.

Customer Service

If you have any questions regarding this Return Policy or require assistance with a refund request, please contact us:

XENOVEXIS Customer Support

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

Contact Support

This policy may be updated periodically. Continued use of xenovexis.live constitutes acceptance of the most recent version of this Return Policy.